Return & Refund Policy

We want you to be completely satisfied with your purchase. If you are not entirely happy, we are here to help.

14-Day Returns & Refunds

You have 14 calendar days to return an item from the date you received it. To be eligible for a return:

  • The item must be unused and in the same condition that you received it.

  • The item must be in its original packaging.

  • The item must not have been tampered with, altered, or "messed with" in any way by the customer.

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment.

 

Lifetime Warranty

We stand behind the quality of our products. We offer a lifetime warranty on all items, provided they meet the following criteria:

  • Original Packaging Required: To claim your warranty, you must provide the item in its original packaging.

  • No Customer Alterations: The warranty is void if the item has been subjected to unauthorized repairs, modifications, or any handling that deviates from standard use.

To initiate a warranty claim, please contact our support team with your order details and a description of the issue.

Shipping for Returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

 

Important Notice: Commercial Use of Sunglasses

We take great pride in the design and quality of our products. Please be advised of the following terms regarding the use of our sunglasses:

All sunglasses purchased from us are intended for personal use only. The unauthorized use of our products in commercial contexts—including, but not limited to, professional photography, fashion shoots, advertising campaigns, or as props for commercial media—is strictly prohibited without our prior written approval.

If you are interested in collaborating with us or using our products for commercial purposes, please contact our team at info.nuviaworld@gmail.com to discuss licensing and permissions.

 

Contact Us

If you have any questions on how to return your item to us, please reach out to our customer service team at info.nuviaworld@gmail.com